The past two years have brought tremendous changes to everyone, all over the world.

Hello Wood Products has endured more than the pandemic: we have had to replace major machines and faced the retirement of all our master woodworkers.  We have watched in sadness as our founder has developed an incurable illness that has removed him from his capacity as leader, teacher, master designer and machinist. Thankfully, Dave is still with us but we are greatly diminshed by the loss of his talents, integrity, and precision.  Please bear with us as we continue to fill orders as quickly as possible.  We are wearing many hats! Yet we have striven to emulate Dave's original inspiration:

to improve the quality of education and classroom environment for our children through excellence in woodworking.

Hello Wood Products has been one of the Montessori world's premier provider of classroom equipment, puzzles, learning tools and furniture. We use only the highest quality materials, thicker woods, stronger hinges, more durable paints and a strict adherence to quality which ensures a superior, longer lasting product than our competitors. Our products are made to precise machinist’s tolerances. We take great care to finish all surfaces of our products, including the inside of boxes and the backs of puzzle pieces. We use safe non-toxic, water based lacquers, acrylic finishes, stains and paints. As wood is a natural product, it will have irregularities in density which will to some extent show through stain. We consider these to be 'characteristics' rather than blemishes, but please keep this in mind when ordering stained products.

Our mission is simple:
To provide the best products and service to our customers at the lowest prices possible. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

SPECIAL NOTE:  Many school districts are requiring online registration for "preferred vendor" status before you can order from us.  Please let us know if this is your situation and whom we should contact to facilitate this.

SAVE 5% ON YOUR ORDER
When paying by check, a 5% discount is available if your check is received within 2 weeks of placing order. Check orders will not be processed until the check is received. Discount applies to products only. Please include your shipping charges.

SHIPPING (PLEASE READ!)

The price for shipping that is calculated when your order is placed is an estimated amount which may be greater or less than the actual amount.  We cannot get an accurate price until your order is packaged, weighed, and shipped.  Orders are shipped via UPS Ground.  We charge you what UPS charges us plus $7 per box for packaging materials and handling for Montessori materials and $10 per box for furniture.  Your credit card will be charged the exact amount when your order is shipped.  If you need an exact amount for a Purchase Order or check, please call. 

Shipping cost for FURNITURE
Call for quote on all furniture.   Your shipping costs will be greater the further away you are from Hello Wood Products, sometimes double if you are on the west coast.  UPS ultimately determines the cost!

SUMMER SHIPPING - Frequently, we have your order ready to ship during the summer months.  We need to know what days and hours your school will be open after the regular school year has ended.  Please include that information in the "Special Instructions" space on your order form.  There MUST be someone there to receive the shipment.

INTERNATIONAL Shipping:
There will be a processing fee of $30 added to all international orders, including Canada.  Please note that international shipments may have additional unknown brokerage, import, or other fees that you will be responsibile for.

RETURN POLICY:
There is a 10-day return policy from day of delivery date. There are no returns on custom products or custom orders. If items are returned or exchanged because of customers' personal preferences, a 15% (20% on furniture) restocking fee will be applied for returned items that are not damaged, if returned within the 10-day period.  The product must be in pristine condition. It may not have any dents, dings, or scratches. We do offer exchanges for items as long as the original item is still in pristine condition. Buyer is responsible for all shipping costs of the product that is being shipped back to us. Original Shipping fee is non-refundable. If an item is received damaged or is incorrectly shipped by us please contact us immediately.

DELIVERY TIMES:
We strive to ship your order to you A.S.A.P.  If you have a must have delivery deadline, be sure to communicate this to us.  Please order materials well in advance of the time that you will need them in your classroom.   We fill orders chronologically; orders placed in early spring insure a late summer delivery. 

DELIVERY TERMS: When you receive your package inspect box for exterior damage and retain box if damage found.  Please inpect contents and notify us immediately of any discrepancies.  If you do not receive a box or all of a multiple box shipment you must notify us within 2 weeks, as shipping records are not kept by UPS for long and we will not be able to trace your errant boxes.

Our Guarantee:
We guarantee our products to be free from defects in materials and workmanship. If there are any problems, just notify us within 10 days of receiving your materials.

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